Frequently Asked Questions

Welcome! On this page we answer the most frequently asked questions about Commu. If there is anything missing, please feel free to let us know. You can also give us feedback along the way, for example on colour scheme, usability, fonts, layout, bugs, whatever!

It is important to us that no one is left without help or the opportunity to help. Commu is a platform that makes it easy for individuals to request, give and exchange help in their local area and remotely. Commu helps you build your digital safety net, meet new people, volunteer and get to know people in your area.

We also want to make everyday life easier for organisations by enabling them to recruit volunteers and offer and ask for help through Commu. With Commu, you lower the threshold for getting involved in your organisation. Would you like your association to join Commu? Email us at company@commuapp.fi

Any suggestions for improvement are important and valuable in improving the service.

In Commu you can offer your help and ask for help. We chose colors to differentiate the types of ways to offer and ask for help and to make it easier to understand the map view.

I want to give help

Green

You can give your help. For example, are you great at baking, repairing furniture, do you like carrying boxes, can you decorate, are you a good listener? Give time, leverage your skills, and help the people and communities around you.

 

You can also offer your help for a compensation. Sometimes the task is worth a compensation, for example task might be quite heavy or causes expenses for you. Currently, payment transactions do not pass through Commu, so you have to take care of any taxes and pension contributions yourself.

We recommend using Commu to request, provide and exchange assistance free of charge.

 

I'm asking for help

Pink

You can ask for help. In everyday life, the need for help can come quickly, so we have not limited what kind of help you can ask for in Commu. You can ask for help to fill official forms, assemble furniture, go shopping or when you need a jogging partner or someone to talk to.

 

You can ask for help and pay compensation. For example, if you have a bigger task ahead such as weeding the garden or something that you know will cause costs for the helper, you can ask for help for money. Currently, payment transactions do not pass through Commu, so you have to take care of any taxes and pension contributions yourself.

We recommend using Commu to request, provide and exchange assistance free of charge.

 

Every feedback and comment is valuable for us. You can send us a direct message though the app (you can find our notices on the map Commu-Sami, Commu-Ronnie ja Commu-Karo) or you can email us company@commuapp.fi

Commu asks for your location so you can see and create notices near you. Letting Commu use your location makes your user experience better as you don’t have to mark where you are; with one glance you can see who offers and needs help in your nearby area.

Commu doesn’t save your location and doesn’t watch where you are when the app is closed. At any moment you can block the app from using your location information.

Address information is not currently used for anything and you can safely leave it empty. It’s meant for future utility tools so that you can easily share address and other information to a person who is coming to help you.

Excellent question! When thing about taxes, you must first identify what type of help is being given.

  1. Pro bono help, nothing received in return.
    This type of help is always tax-free, regardless of what you do. As there is nothing in return, there is no value gained and nothing to tax.
  2. Getting service in return
    When you gain something in return that is not money, things are a bit more complicated. Basic rule is that when something is received in return, it’s taxable. However, there’s a group of activities that are considered to be neighborhood helping and that’s not taxable! Unfortunately there isn’t exact list because according to the Vero.fi, these are subject to the cultural and historical things. Commonly these tasks are something that don’t require any specific skillset and are done irregularly. Vero.fi lists some examples:
    – doing snow work
    – watering flowers
    – mowing the lawn or hedge
    – car tire change
    – car washing
    – walking a dog or cat
    – raking leaves
    – window washing
    – short-term child care
    – etc.
    Things that are taxable are usually related to certain skills that people do professionally, like fixing a car if you are mechanic.
  3. Receiving money
    Always taxable

Okay, so what to do if the help received is taxable?
First at all, giving help is never taxable, only receiving it can be. This matters because taxes that you must do are related to value you receive. Taxes are reported on yearly tax notice and you must mark the value of work received under the “earned income” section. Value of the work is the best estimate of what you would pay for an entrepreneur or company about the same work, or what would be paid for a person hired to do the same work. In case you have received money, you mark the amount of money.

If you have any question, feel free to ask us!

 

This section only applies if money is given from helping.

In case you plan to utilize someone for a longer period of time and you want to make agreements with this person, this would be considered an employment. Please read instruction from here and please also note that Commu is not a freelancer platform, so we cannot provide comprehensive assistance within this subject.

However, in most cases employment is not the case and income would instead be considered trade income, which makes things a lot simpler. Further instructions here

We aim to make offering help and giving help easier. The threshold to contact you is lower, you add a clear picture of yourself to your profile. So it would be nice if you would add your pic to your profile!

 

Nice! We are always up for a chat and open to new cooperation opportunities. You can send us a direct message though the app (you can find our notices on the map Commu-Sami, Commu-Ronnie ja Commu-Karo) or you can email us company@commuapp.fi. We will get back to you as soon as possible.

If you want to give feedback, ask about testing or just chat with us, we are available through our social media channels Instagram and Facebook and also through email (company@commuapp.fi). Karo, Sami and Ronnie are here to help you, we would love to hear your thoughts and suggestions! You can also find us inside the application.

Every feedback and comment is valuable for us. You can send us a direct message though the app (you can find our notices on the map Commu-Sami, Commu-Ronnie ja Commu-Karo) or you can email us company@commuapp.fi. Thank you for your patience!

We are still in early stage on our journey. We have decided to concentrate our resources to specific areas.

We are sorry to see you go. Send us an email to company@commuapp.fi and we will delete your account and information. Hope to see you again soon!

Missing something? Contact our team!