Welcome! From this page you can find answers to most common questions. If you think that something is missing, do let us know!

General

What is Commu?

It is important to us that no one is left without help or the opportunity to help. Commu is a platform through which individuals can easily request, provide, and trade help in their local area and remotely.

We also want to make everyday life easier for organizations by giving them tools for recruiting volunteers and asking & receiving help through Commu. Commu helps you to lower the threshold to participate in your organization’s activities. Would you like to bring your organization to Commu? Contact us company@commuapp.fi

All development suggestions and feedback is important and valuable to improve our service.

What do the color codes mean?

In Commu you can offer your help and ask for help. We chose colors to differentiate the types of ways to offer and ask for help and to make it easier to understand the map view.

Offered

Blue “Offering help for compensation”
You can offer your help for a compensation. Sometimes the task is worth a compensation, for example task might be quite heavy or causes expenses for you. Currently, payment transactions do not pass through Commu, so you have to take care of any taxes and pension contributions yourself.

We recommend using Commu to request, provide and exchange assistance free of charge.

Orange “Trading help”
You can trade your help. For example, if you are good at repairing bikes, you can offer your help against cooking tips. When you exchange help, you build long-term relationships and can make new friends!

Purple “Giving help pro bono”
You can give your help. For example, are you great at baking, repairing furniture, do you like carrying boxes, can you decorate, are you a good listener? Give time, leverage your skills, and help the people and communities around you.

Needed:

Blue “Help for compensation”:
You can ask for help and pay compensation. For example, if you have a bigger task ahead such as weeding the garden or something that you know will cause costs for the helper, you can ask for help for money. Currently, payment transactions do not pass through Commu, so you have to take care of any taxes and pension contributions yourself.

We recommend using Commu to request, provide and exchange assistance free of charge.

Orange “Trading help”
You can trade help. For example, if you need someone to shop for you, you can offer to chat with them about their problems in exchange. Exchanging help is a great way to meet new people and make long-term acquaintances!

Purple “Needing help for pro bono”:
You can ask for help. In everyday life, the need for help can come quickly, so we have not limited what kind of help you can ask for in Commu. You can ask for help to fill official forms, assemble furniture, go shopping or when you need a jogging partner or someone to talk to.

Every feedback and comment is valuable for us. You can send us a direct message though the app (you can find our notices on the map Commu-Sami, Commu-Ronnie ja Commu-Karo) or you can email us company@commuapp.fi

Why does Commu ask for my address and location?

Commu asks for your location so you can see and create notices near you. Letting Commu use your location makes your user experience better as you don’t have to mark where you are; with one glance you can see who offers and needs help in your nearby area.

Commu doesn’t save your location and doesn’t watch where you are when the app is closed. At any moment you can block the app from using your location information.

Address information is not currently used for anything and you can safely leave it empty. It’s meant for future utility tools so that you can easily share address and other information to a person who is coming to help you.

What about taxes? Is helping taxable?

Excellent question! When thing about taxes, you must first identify what type of help is being given.

  1. Pro bono help, nothing received in return.
    This type of help is always tax-free, regardless of what you do. As there is nothing in return, there is no value gained and nothing to tax.
  2. Getting service in return
    When you gain something in return that is not money, things are a bit more complicated. Basic rule is that when something is received in return, it’s taxable. However, there’s a group of activities that are considered to be neighborhood helping and that’s not taxable! Unfortunately there isn’t exact list because according to the Vero.fi, these are subject to the cultural and historical things. Commonly these tasks are something that don’t require any specific skillset and are done irregularly. Vero.fi lists some examples:
    – doing snow work
    – watering flowers
    – mowing the lawn or hedge
    – car tire change
    – car washing
    – walking a dog or cat
    – raking leaves
    – window washing
    – short-term child care
    – etc.
    Things that are taxable are usually related to certain skills that people do professionally, like fixing a car if you are mechanic.
  3. Receiving money
    Always taxable

Okay, so what to do if the help received is taxable?
First at all, giving help is never taxable, only receiving it can be. This matters because taxes that you must do are related to value you receive. Taxes are reported on yearly tax notice and you must mark the value of work received under the “earned income” section. Value of the work is the best estimate of what you would pay for an entrepreneur or company about the same work, or what would be paid for a person hired to do the same work. In case you have received money, you mark the amount of money.

If you have any question, feel free to ask us!

What about the employment laws?

This section only applies if money is given from helping.

In case you plan to utilize someone for a longer period of time and you want to make agreements with this person, this would be considered an employment. Please read instruction from here and please also note that Commu is not a freelancer platform, so we cannot provide comprehensive assistance within this subject.

However, in most cases employment is not the case and income would instead be considered trade income, which makes things a lot simpler. Further instructions here

Why should I add my picture in Commu?

We aim to make offering help and giving help easier. The threshold to contact you is lower, you add a clear picture of yourself to your profile. So it would be nice if you would add your pic to your profile!

I would like to cooperate with you, who can I contact?

Nice! We are always up for a chat and open to new cooperation opportunities. You can send us a direct message though the app (you can find our notices on the map Commu-Sami, Commu-Ronnie ja Commu-Karo) or you can email us company@commuapp.fi. We will get back to you as soon as possible.

Who can I contact for more info? 

If you want to give feedback, ask about testing or just chat with us, we are available through our social media channels Instagram and Facebook and also through email (company@commuapp.fi). Karo, Sami and Ronnie are here to help you, we would love to hear your thoughts and suggestions! You can also find us inside the application.

I found a glitch, I would like to give feedback or I wouls like to discuss about the app. Who can I contact?

Every feedback and comment is valuable for us. You can send us a direct message though the app (you can find our notices on the map Commu-Sami, Commu-Ronnie ja Commu-Karo) or you can email us company@commuapp.fi. Thank you for your patience!

Why are there notices only in certain areas?

We are still in early stage on our journey. We have decided to concentrate our resources to specific areas.

Commu for organizations

If you feel like your sports club, association or organization could use Commu, send us a message! We are building tools so organizations can ask and give help, find volunteers, market events and tell about activities. We would be happy to hear from you, email us at company@commuapp.fi